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Refund policy
At Saj Jewellery, we are committed to ensuring your satisfaction with your purchase. We strive to deliver high-quality products that meet your expectations. However, we understand that situations may arise where you might need to make changes to your order. To provide clarity and transparency, please read our Return and Exchange Policy carefully.
1. Exchange Policy
We offer a 7-day exchange policy for products that are delivered in a damaged condition. If the product you receive is damaged, please follow these steps for an exchange:
1.1 Reporting Damaged Items
Notify us within 7 days of receiving the damaged product. You can contact our customer support team through email at support@sajjewellery.com or by calling our helpline at +91 836-994-7633.
When reporting the damage, please provide clear photographs of the damaged product, along with your order details (order number, customer name, and contact information).
1.2 Verification and Authorization
Our team will review your request and assess the damage based on the provided photographs.
If your request is approved, we will provide you with instructions for returning the damaged item.
1.3 Return and Exchange Process
Ensure that the damaged product is in its original packaging and condition.
Follow our instructions for the return process, which may include a return shipping label or address for mailing the item.
Once we receive the damaged product, we will inspect it to verify the damage.
Upon successful verification, we will process the exchange and send you a replacement product as soon as possible.
2. Refund Policy
Saj Jewellery does not provide refunds for any reason other than products delivered in a damaged condition. We stand behind the quality of our products and make every effort to ensure your satisfaction. We encourage you to reach out to our customer support team if you have any concerns or issues with your order. Our team will be happy to assist you and explore available options to address your concerns.
3. Additional Terms
Items eligible for exchange must be in their original, unworn, and undamaged condition with all tags, certificates, and packaging intact.
Personalized or customized items may not be eligible for exchange unless the damage is due to a manufacturing defect.
The exchange policy is applicable for the damaged product only and does not cover changes of mind or other reasons.
At Saj Jewellery, we are committed to providing you with exceptional customer service. If you have any questions or require assistance with your order, please do not hesitate to contact our customer support team, and we will do our best to assist you.
This policy is subject to change, and any updates will be reflected on our website. Please review our policies periodically to stay informed. Your satisfaction is our priority, and we appreciate your trust in Saj Jewellery.
1. Exchange Policy
We offer a 7-day exchange policy for products that are delivered in a damaged condition. If the product you receive is damaged, please follow these steps for an exchange:
1.1 Reporting Damaged Items
Notify us within 7 days of receiving the damaged product. You can contact our customer support team through email at support@sajjewellery.com or by calling our helpline at +91 836-994-7633.
When reporting the damage, please provide clear photographs of the damaged product, along with your order details (order number, customer name, and contact information).
1.2 Verification and Authorization
Our team will review your request and assess the damage based on the provided photographs.
If your request is approved, we will provide you with instructions for returning the damaged item.
1.3 Return and Exchange Process
Ensure that the damaged product is in its original packaging and condition.
Follow our instructions for the return process, which may include a return shipping label or address for mailing the item.
Once we receive the damaged product, we will inspect it to verify the damage.
Upon successful verification, we will process the exchange and send you a replacement product as soon as possible.
2. Refund Policy
Saj Jewellery does not provide refunds for any reason other than products delivered in a damaged condition. We stand behind the quality of our products and make every effort to ensure your satisfaction. We encourage you to reach out to our customer support team if you have any concerns or issues with your order. Our team will be happy to assist you and explore available options to address your concerns.
3. Additional Terms
Items eligible for exchange must be in their original, unworn, and undamaged condition with all tags, certificates, and packaging intact.
Personalized or customized items may not be eligible for exchange unless the damage is due to a manufacturing defect.
The exchange policy is applicable for the damaged product only and does not cover changes of mind or other reasons.
At Saj Jewellery, we are committed to providing you with exceptional customer service. If you have any questions or require assistance with your order, please do not hesitate to contact our customer support team, and we will do our best to assist you.
This policy is subject to change, and any updates will be reflected on our website. Please review our policies periodically to stay informed. Your satisfaction is our priority, and we appreciate your trust in Saj Jewellery.